1. General Refund Eligibility

IPTVO provides digital subscription services that may be activated and delivered shortly after purchase. Because digital services cannot be physically returned, refunds are not automatically guaranteed.

A refund may be considered when all of the following conditions apply:

• You are unable to access or use the IPTVO service.
• You have contacted IPTVO Support and clearly explained the issue.
• You have completed reasonable troubleshooting steps requested by our support team.
• IPTVO Support is unable to resolve the service issue within a reasonable period of time.

2. Digital Subscription Services

IPTV subscriptions are digital services. Once an account, subscription or access credentials have been activated and delivered, the service is considered to have begun.

Refund eligibility after activation is limited and will depend on the circumstances of the service issue and the troubleshooting completed.

3. Non-Refundable Situations

Refunds will generally not be issued in situations including:

• You changed your mind after purchasing or activating the service.
• Your device is incompatible with the required IPTV application or does not meet the necessary technical requirements.
• You are unfamiliar with the application, device or installation process and have not followed the available setup instructions.
• The issue is caused by your internet speed, Wi-Fi connection, router, local network or internet service provider.
• Incorrect customer information was provided during setup or activation.
• The problem is caused by a third-party IPTV player, application, app-store update or external software.
• The problem is caused by a VPN or proxy configuration.
• There is temporary server maintenance or downtime outside IPTVO’s reasonable control.
• You received and successfully used a free trial before purchasing the paid subscription.
• Your account was suspended or terminated because of misuse, unauthorized sharing or a violation of the IPTVO Terms & Conditions.

4. IPTVO Service Guarantee

Our 99% uptime commitment refers to the availability of the IPTVO service infrastructure under normal operating conditions.

This uptime commitment does not include interruptions caused by customer internet connections, local Wi-Fi problems, internet service providers, third-party applications, device failures, power outages, VPN or proxy services, scheduled maintenance, emergency maintenance, or events outside IPTVO’s reasonable control.

5. Streaming Quality & External Factors

IPTVO works to provide a stable and high-quality streaming experience. However, streaming performance depends on factors that may be outside our control.

These factors include:

• Your internet connection and speed.
• Your device performance.
• Your local Wi-Fi or network quality.
• Your internet service provider.
• Third-party IPTV applications or media players.
• VPN or proxy services.
• Power outages or local network interruptions.

Problems caused solely by these external factors generally do not qualify for a refund.

6. Device Compatibility

Customers are responsible for ensuring that their device is compatible with the service and supported IPTV applications.

If you are unsure about compatibility, we recommend reviewing our Installation Guide or contacting IPTVO Support before purchasing.

7. Free Trial Customers

IPTVO offers customers the opportunity to test the service through a free trial where available.

Customers who successfully tested the service through a free trial and later purchase a subscription generally will not qualify for a refund based solely on compatibility, setup or service-preference concerns that could reasonably have been identified during the trial.

8. Refund Request Procedure

To request a refund review, contact:

support@iptvo.ca

Your request should include:

1. The email address used for your order.
2. Your order number when available.
3. A clear description of the problem.
4. Screenshots or other information that may help demonstrate the issue.
5. Confirmation that you have completed the troubleshooting steps requested by IPTVO Support.

Customers must allow our support team a reasonable opportunity to diagnose and resolve the issue.

9. Possible Resolutions

After reviewing a valid service issue, IPTVO may determine that an appropriate resolution includes:

• Additional troubleshooting or technical assistance.
• Account correction or replacement access.
• A subscription extension.
• Account credit.
• A partial refund.
• A full refund in appropriate cases.

Refund and account-adjustment decisions are reviewed case by case, subject to applicable law.

10. Duplicate or Billing Errors

If you believe you were charged twice for the same order or there is an obvious billing error, contact IPTVO Support as soon as possible.

We will review the transaction and correct confirmed billing errors where appropriate.

11. Chargebacks & Payment Disputes

Where a chargeback or payment dispute is opened, IPTVO may suspend the associated subscription while the transaction is investigated.

IPTVO may provide relevant transaction, activation, support and service-delivery records to the payment provider when responding to a dispute.

12. Approved Refund Processing

If a refund is approved by IPTVO, processing may take approximately 3–7 business days.

The exact time required for the funds to appear may depend on your bank, card issuer or payment provider.

If an approved refund has not appeared after seven business days, contact IPTVO Support for assistance.

13. Consumer Rights

Nothing in this Refund Policy is intended to remove or limit rights that cannot legally be excluded under applicable consumer-protection law.

Where applicable law requires a refund or other remedy, IPTVO will comply with those legal requirements.

14. Policy Changes

IPTVO may update this Refund Policy when necessary to reflect changes to our services, payment processes or business practices.

The latest version will be published on this page.